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	Faq's - Frequently Asked Questions


Faq - General

	Who are Tenant Check Worldwide?
	Why has Tenant Check Worldwide been created?
	Why is the site worldwide?
	Why become a member of Tenant Check Worldwide?
	As a member what can I do on the site?
	How do I become a member of Tenant Check Worldwide?
	What information am I required to provide when signing up as a member?
	How do I get my username?
	How do I get my password?
	Are there terms and conditions of membership?
	Once I have signed up as a member, how soon can I access the member's area?
	What if I forget my username?
	What if I forget my password?
	What if I need to change my password?
	How much does it cost to become a member?
	Is there a monthly subscription?
	Is there an annual subscription?
	How much is it to submit a tenant onto the database?
	How much is it to conduct a tenant check?
	How do I pay for a tenant check?
	As a pro member, how do I pay my monthly subscription?
	Will the prices change?
	What is a report credit?
	I am a pro member, what happens if I do not renew my monthly subscription?
	I am a pro member and I do not renew my monthly subscription. What happens to my existing report credits?
	What if I want more report credits?
	Are good tenants displayed as well as bad tenants?
	Can I unsubscribe?
	My potential tenant has had a good report(s) on Tenant Check Worldwide. Do I still need to obtain a reference?
	My potential tenant has had a good report(s) on Tenant Check Worldwide. Do I still need to take a security deposit?
	Should Tenant Check Worldwide be my only means of assessing a potential tenant?
	Is the site secure?
	Will my details be passed onto external agencies?
	I submit a tenant. Will my personal details appear on the report?
	How are the results on a report calculated?
	What if I think someone has used my details to access the site?
	Are Tenant Check Worldwide liable for information on the site?
	Can I allow a 3rd party to access the site it on my behalf?
	I have a website can I display Tenant Check Worldwide on it?
	What if I disagree with a report on me?

Faq - Submitting a tenant

	How do I submit a person onto Tenant Check Worldwide?
	What information do I need in order to submit a tenant?
	Was the rent paid on time?
	Were there difficulties in obtaining rent payments?
	Did the tenant leave the property with rent arrears?
	Were utility bills paid on time?
	Did the tenant leave the property with utility bill arrears?
	Is there money still outstanding?
	Were breakages/damages reported immediately?
	Were complaints about the tenant received from a third party?
	Did the tenant ever act in an aggressive manner towards you?
	Was the property looked after?
	Was the property returned to the same standard as prior to the rental commencing?
	Was the property left clean?
	Did the tenant sub-let?
	Did the tenant keep pets without your consent?
	Was any furniture, fittings or items stolen from the property?
	Did you suffer unforeseen additional costs?
	Did the tenant give notice to leave?
	Did the tenant leave before the end of the contract?
	Was the tenant evicted?
	If you had the option, would you rent to the tenant again?
	Do I need evidence to submit a tenant?
	Am I accountable for the records I submit?
	What legal implications are there?
	Do I need then tenant to complete an application form for tenancy?
	Where can I get an application form for tenancy?
	Do I need a clause on my tenancy application form to allow me to submit or check a tenant?
	Do I need the tenant's permission to enter them onto the database?
	Can I get my tenant to sign the legal consent document after the tenancy has commenced?
	I have had a bad tenant but they never signed the consent form. Can I still enter them onto the database?
	What if I do not fully complete the form when submitting a person?
	Can I input people who only rented short term or for a holiday period?
	What if I submit a report in error?
	What if I notice a mistake on the information that I have submitted?

Faq - Conducting a tenant check

	How many reports are held on my potential tenant?
	How do I conduct a search on my potential tenant?
	How do I view a report?
	What if a person does not appear on the database?
	What information will I be able to retrieve?
	What can I do with this information?
	Can I print off a record?
	How should I dispose of a record?

Faq - Renting a property

	Should I use a rental agency?
	What is a rental contract?
	Do I need a rental contract?
	Where do I get a rental contract from?
	What is an inventory?
	Should I take an inventory?
	What is a security deposit?
	Do I need to take a security deposit?
	Where do I keep the security deposit?
	What information should I take from a tenant?
	What can I expect the tenant to pay for?
	Who is responsible for maintenance and repairs on the rental property?
	Do I need insurance?
	Can I enter the property when it is rented?
	What happens if the rental goes wrong?

Faq - Other

	What is PayPal?
	What date format is used on the site?

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